THE DIAL GLOBAL
INDEX 2025
About the
DIAL Global Index
The DIAL Global Index is a strategic diagnostic and benchmarking tool designed to help organisations understand where they are on their inclusion journey and where they need to go next. More than a measurement exercise, it is the first step in a results-driven partnership that enables organisations to embed meaningful, sustainable culture change which is the key to commercial growth and innovation.
Celebrating its fifth year, the Index has been developed in collaboration with global leaders across industry and reflects the evolving challenges and opportunities within today’s business landscape. It enables senior teams to gain clarity, uncover gaps, and align their inclusion efforts with broader business goals.
The CITIES Framework
Unlike traditional approaches, the DIAL Global Index with its CITIES framework lies in its structured, intersectional, and action-oriented approach especially when compared to traditional inclusion metrics. It is structured view across six pillars:
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Culture - understanding the lived employee experience and organisational behaviours
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Inclusion - exploring belonging, voice, and psychological safety
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Talent - assessing representation, progression, and access to opportunity
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Impact - measuring how DEI strategy translates into real-world outcomes
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Equity - identifying and addressing systemic barriers within processes and practices
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Social - evaluating the organisation’s wider social responsibility and influence
The CITIES maturity framework provides:
1. A Holistic View Beyond Demographics
Traditional approaches often focus narrowly on representation or single-issue metrics. The CITIES framework captures a wider, systems-level picture of inclusion across Culture, Insight, Talent, Inclusion, Equity and Social impact giving a fuller view of organisational maturity.
2. Strategic Structure for Decision-Making
The framework is designed for boards, C-suite leaders, and senior decision-makers. It translates inclusion into areas they can directly influence such as ESG, leadership capability, culture strategy, and brand trust.
3. Action-Driven, Not Just Descriptive
Unlike many surveys that stop at insight, the Index includes tailored scorecards and recommended actions. It’s built to drive measurable outcomes, not just report on perception.
4. Intersectional Lens
CITIES explicitly encourages looking at overlapping factors (e.g gender + race + disability), making it more inclusive and accurate in diagnosing systemic issues.
5. Benchmarking With Purpose
Organisations don’t just see their score they see how they compare across sectors, and what high-performing peers are doing differently. That enables more relevant goal-setting and targeted improvement.
The survey for the Index can be submitted within 20 minutes, making it efficient and accessible. But its true value lies in what follows.
Once your submission is analysed, our team delivers a tailored scorecard that highlights both strengths and areas for development. This scorecard is the starting point, not the solution. From here, we work directly with your senior leaders to turn insight into action. Whether it’s addressing structural inequities, designing inclusive talent strategies, or enhancing cultural capability, we provide bespoke support that delivers real results.
Participation in the DIAL Global Index is a powerful statement of intent, but the real transformation happens through what comes next. The organisations that make the greatest progress are those who partner with us to go beyond benchmarking, and invest in building inclusive cultures with purpose, integrity, and impact.
The data tells the story. But we help you change the ending.
To explore how the DIAL Global Index can support your organisation, get in touch with our team today.
39,360
data points from the DIAL Global Review
65+
countries represented in the DGR audience
120
organisations in the 2024 review
OUR RELEASE EVENT
IN THE UK
The DIAL Global Index Summit 2025, hosted in October at the global headquarters of AMS in London, convened a focused community of business leaders and inclusion professionals committed to driving measurable progress in workplace equity, culture, and leadership. The event marked the launch of the latest DIAL Global Index, offering fresh insight into the state of inclusion across sectors and spotlighting strategies for real-world impact.
Key findings from the DIAL Global Index were unveiled and featured a powerful lineup of panels and speakers tackling the realities of leading through complexity and change. From Lord Simon Woolley’s opening keynote on courage and accountability, to discussions led by senior executives from Deloitte, Shoosmiths, Alfa, Soho House, and TalkTalk, the day explored critical topics like AI for social good, inclusive ESG leadership, and transforming talent strategies in a hybrid world. Panels were chaired by leaders from AMS, Croud, and DIAL Global, anchoring each session in real-world impact. The Summit concluded with the recognition of the Top 30 performers in the DIAL Global Index and an evening reception celebrating five years of progress, partnerships, and purpose-driven leadership. Attendees can relive the event through the online photo gallery here.
OUR RELEASE EVENT
IN THE US
The DIAL Global Index Summit 2025 in New York held on October 9 at the PWC Experience Centre brought together a dynamic cross-section of global CEOs, policymakers, and DEI leaders to explore the future of inclusive leadership. From Bhushan Sethi’s powerful keynote on AI, talent, and transformation, to panels featuring Fast Company, Hilton, Jaguar Land Rover, GLAAD, and PwC, the day unpacked how inclusion and culture drive sustainable business. Discussions ranged from ESG and AI ethics to talent strategy and social impact. The event concluded with the recognition of the Top 30 Index performers and a community celebration underscoring a shared commitment to #MovingTheDial.
OUR RELEASE EVENT
IN TURKEY
We were delighted to partner with INAN in Turkey on November 18th 2025 for the first-ever release of the DIAL Global Index in Turkey. This milestone event added a powerful new dimension to the DGI, expanding its reach and relevance across borders. Grateful to all who are helping move the dial on inclusion globally.
Why participate in our next DIAL Global Insight?
Benchmark yourself against the market
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Improve accountability with CITIES score
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Track your performance with the personalised scorecard
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Enhance decision-making and resource allocation
Make your progress transparent
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Become one of the DGI Top Performers
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Showcase your results to stakeholders through the case studies
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Share your progress with the DIAL community at DGI Release events
Enliven the diversity culture in your organisation
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Develop a sense of ownership
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Use the personalised scorecard to communicate CITIES scores
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Identify growth areas for your DIBEC programme during a feedback session with our experts
